Effective Date: 27/01/2025

1. Introduction

MyClinic Space (“we,” “us,” or “our”) is committed to protecting the privacy of your information. This Privacy Policy explains how we collect, use, and disclose information when you use our websites https://myclinic.space, https://meet.clinic, https://clinic.page, and our mobile application (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.  

2. Information We Collect

  • Information You Provide Directly:
    • Registration Information: When you register for an account, we collect your name, email address, phone number, and professional information.
    • Profile Information: You may provide additional information to complete your profile, such as your speciality, certifications, and practice details.
    • Patient Information: When using our Services, you may input patient data, including medical history, appointment notes, and billing information. All patient information collected through our Services is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
    • Communication Information: We collect information when you communicate with us, such as through email or customer support.
    • Survey/Form Data: Data collected through the survey and form features.
  • Information We Collect Automatically:
    • Usage Information: We collect information about how you use our Services, such as your IP address, browser type, device type, and pages visited.
    • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities.  
    • AI interaction data: Data about the interactions with Aura AI. (Patient data is sanitized before the prompt is sent to the AI agent).

3. How We Use Your Information

We use your information for various purposes, including:

  • Providing and improving our Services.  
  • Managing your account and providing customer support.
  • Communicating with you about updates, promotions, and other news.
  • Personalizing your experience.
  • Analyzing usage trends and improving our Services.
  • Ensuring the security of our Services.
  • Complying with legal obligations.
  • AI Model Training and improvements, always respecting the PII anonymization.
  • To ensure compliance with HIPAA and other applicable healthcare privacy regulations.

4. How We Share Your Information

We may share your information with:

  • Service Providers: We may share your information with third-party service providers who assist us with tasks such as hosting, payment processing, and analytics.  
  • Business Partners: We do not share your personal information or your patient’s information with any Business Partners.
  • Legal Compliance: We may disclose your information if required by law or to protect our rights.
  • With your consent: For any other reasons that you authorize.
  • Aggregated and anonymized data: We may share aggregated and anonymized data that does not identify you or your patients.

5. Data Security

We implement robust security measures, including technical, administrative, and physical safeguards, designed to protect your information and Protected Health Information (PHI) in accordance with HIPAA regulations. These measures include encryption, access controls, audit logs, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your information for as long as necessary to provide you with our Services and as required by law.

7. Your Rights

You have the right to:

  • Access your information.
  • Correct inaccuracies in your information.
  • Delete your information (subject to legal obligations).  
  • Object to the processing of your information.
  • Request a copy of your data.
  • Your rights regarding Protected Health Information (PHI) are also governed by HIPAA regulations.

8. International Data Transfers

MyClinic Space hosts data in two distinct regions: Europe and the United States. When registering for our Services, it is your responsibility to select the region where you primarily operate, according to the data privacy legislation applicable to your practice. We ensure that data within each region remains within that region’s boundaries. By selecting your region, you acknowledge and agree that your data will be stored and processed in accordance with the data privacy laws relevant to that region. If you are located outside of Europe or the United States, please contact us for information regarding data transfers and compliance.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact us

If you have any questions about this Privacy Policy, please contact us at: support@myclinic.space